Privacy Policy
Effective Date: June 2026 · Last Updated: June 2026 · Applies to: graceshannon.net
Grace Shannon Wellness ("we," "our," or "us"), operated by Marchelle Brinson, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at graceshannon.net, contact us, or use our coaching services.
By using this website or engaging our services, you agree to the practices described in this Privacy Policy.
By using this website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect & Information Provided Directly by Client
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Your name, email address, phone number, and location when you submit a contact or booking form
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Information you share during intake forms, coaching sessions, or communications with us
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Payment information processed securely through third-party payment processors (we do not store card details)
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Any other information you voluntarily share with us
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Website usage data such as pages visited, time on site, browser type, and device type
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IP address and general geographic location
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Cookies and similar tracking technologies used by our website platform (Wix)
2. How We Use Your Information
We use the personal information you provide to deliver a safe, supportive, and effective coaching experience. Specifically, we use your information to:
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Communicate with you regarding appointments, program updates, and service-related inquiries
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Personalize your coaching sessions and tailor recommendations to your goals
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Process payments securely through trusted third-party payment processors
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Maintain accurate records for scheduling, client support, and administrative purposes
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Improve our services, website experience, and client resources
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Comply with legal, ethical, and professional obligations as required
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Session Recording
Important: Grace Shannon Wellness records all coaching sessions, including both audio and video. These recordings are used exclusively for accurate note-taking, quality improvement, and professional training within the practice. All recordings are stored in encrypted, secure storage. Only Grace Shannon Wellness has access to session recordings. Recordings are never shared with outside parties unless required by law or with your explicit written authorization.
By engaging in coaching sessions with Grace Shannon Wellness, you acknowledge and consent to this recording policy.
4. Confidentiality
We take the confidentiality of your personal and session information seriously. All information shared in coaching sessions is held in strict confidence, with the following legally required exceptions:
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If you express an imminent threat of harm to yourself or others
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If child abuse, neglect, or elder abuse is disclosed or reasonably suspected
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If disclosure is required by a valid court order or applicable law
Please note: Coaching communications are not protected by therapist-patient privilege, as coaching is not a licensed mental health service.
5. Third-Party Services
Our website is hosted on the Wix platform. We may use third-party tools including scheduling software, payment processors, and video conferencing platforms. These services have their own privacy policies, and we encourage you to review them. We select third-party providers who take data security seriously.
6. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Client records are generally retained for a minimum of five (5) years following the conclusion of services.
7. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information, subject to legal retention requirements
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Opt out of non-essential communications at any time